Frequently Asked Questions

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How Much Do Umbrellas Cost?

The cost is dependent on a few factors such as: Rent or Buy, Delivery or Pickup, Quantity, Urgency, and our Supply. To get a price, use http://reservations.serendipityumbrellas.com/ . For questions don't hesitate to email us at support@serendipityumbrellas.com

When can I pick them up?

There are 3 time windows during any given day when you can pick them up:


Morning: Between 10am and 11am

Afternoon: Between 2pm and 3pm

Evening (After Hours): 6pm and 7pm


At the time of reservation you will decide which time window you want. If you miss your time window we will contact you to reschedule. Note that there may be additional fees for missing your pickup time.

Where can I pick them up?

Currently there are two locations located in downtown Toronto: 1029 King Street West and 545 King Street West. Your reservation will tell you which location at which you're to pick up your umbrellas.

Where can I drop them off?

Currently there are two locations located in downtown Toronto: 1029 King Street West and 545 King Street West. Your reservation will tell you which location at which you're to drop off your umbrellas. 

I chose Delivery. How do I get Umbrellas back to you?

 Your rental/purchase came with a shipping label - check your email! Put that label on the box that was shipped to your and send the umbrellas back. If you'd like to drop it off instead, contact us at support@serendipityumbrellas.com

How long can I rent them for?

 Up to 5 days. There is an additional cost to rent the umbrellas for more than one day. The additional cost ranges from $2-$10 an umbrella extra per day. We suggest just renting them for exactly when you need them.

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What if I return them late?

You will have to pay for another day of rentals. This varies based on the cost of your initial rental. 

What if I break an Umbrella?

You'd have to pay Serendipity Umbrellas for the cost of that umbrella ($45) plus a $30 administrative fee. 

Do you clean your Umbrellas?

Yes! After every use!

For Umbrellas you sell - are they used or new?

Brand new and just for you. We do not sell used Umbrellas.

Where is your service offered?

Currently it's just the GTA (Greater Toronto Area) and Niagara Regions.

Affiliate/Franchisee Programs

We have both affiliate programs for wedding venues and wedding planners and Franchise programs for entrepreneurial umbrella enthusiasts! See the links in the footer of the webpage for more.